Orders will be shipped from either our French or UK warehouse.

We currently ship to: France, Austria, Belgium, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Monaco, Switzerland, Denmark, Finland, Iceland and UK.

For any other destination, please reach out to us before placing your order, on contact@bota-care.com.

Unfortunately, we do not offer international shipping at this time.

The shipping costs for your order will be calculated and displayed at the time of ordering, once the shipping address has been entered.

We offer free delivery for all orders over 90€ in France/EU and on orders over 95£ for UK deliveries.

There are no duty taxes to pay, even for deliveries to the UK.

All orders will be dispatched on the next day. Please note we don't ship on Saturdays and Sundays. If you placed an order on any of those days, your order will be shipped on the following Monday.

We offer standard shipping as well as fast delivery (UPS). We will always aim to get the fastest delivery option however please note as we use external delivery providers, we cannot be liable for any internal delays.

Please also note we will not refund any orders or shipping cost if the delivery address was incomplete or if our delivery providers faced internal issues.

We accept returns within 30 days from the shipping date. Unused and unopened items can be returned for a full refund.

Please note that the customer is responsible for the shipping costs. If you have any questions please contact our team at contact@bota-care.com

Unfortunately, we cannot update the address on an order after it has been placed. In the event that your order is returned to us, we are happy provide a refund. However, we cannot refund or replace orders that have been delivered to the address originally provided.

For order cancellations please contact us at contact@bota-care.com as soon as possible and we will do our best to facilitate your request!

Yes. Botā will only pay for a return's shipping costs if a product arrived damaged or if we sent you the incorrect product. Otherwise, the customer is responsible for the shipping costs.

We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.