FAQ

Can I cancel my order before it ships?

For order cancellations please contact us at return@bota-care.com as soon as possible and we will do our best to facilitate your request!

Do I have to pay for return shipping cost?

Yes. Botā will only pay for a return's shipping costs if a product arrived damaged or if we sent you the incorrect product. Otherwise, the customer is responsible for the shipping costs.

We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.

Where do you ship to?

We currently ship to: France, Austria, Belgium, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Monaco, Switzerland, Denmark, Finland, Iceland and UK.

For any other destination, please reach out to us on contact@bota-care.com.

Shipping costs

The shipping costs for your order will be calculated and displayed at the time of ordering, once the shipping address has been entered.

We offer free delivery for all orders over 80€ in France/EU and on orders over 95£ for UK deliveries.

What is your return policy?

We accept returns within 30 days from the shipping date. Unused and unopened items can be returned for a full refund.

Please note that the customer is responsible for the shipping costs. If you have any questions please contact our team at return@bota-care.com

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at contact@bota-care.com