Shipping policy

Shipping rates

Find your country below. Each rate is the amount you pay at checkout.

France and Monaco

  • Pickup point, 3 to 5 working days: €4.95. Collect from a Mondial Relay pickup point near you.
  • Standard delivery, 3 to 5 working days: €9.50 on orders up to €95.
  • Standard delivery, 2 to 5 working days: free on orders of €95.01 and over.
  • Express delivery: €15.

Belgium, Croatia, Finland, Germany, Ireland, Italy, Luxembourg, Portugal and Spain

  • Standard delivery, 3 to 6 working days: €10.50.
  • Express delivery: €18.

Austria

  • Standard delivery, 3 to 7 working days: €10.50.
  • Express delivery: €15.

Netherlands

  • Standard delivery, 3 to 7 working days: €12.50.
  • Express delivery is not available to the Netherlands.

Denmark

  • Standard delivery, 3 to 7 working days: 74.59 Danish kroner.
  • Express delivery: 164.10 Danish kroner.

Sweden

  • Standard delivery, 3 to 7 working days: 138 Swedish kronor.
  • Express delivery: 200 Swedish kronor.

Switzerland

  • Standard delivery, 3 to 6 working days: 17 Swiss francs.
  • Express delivery: 20 Swiss francs.

United Kingdom

  • Standard delivery, 3 to 7 working days: £12.
  • Express delivery: £18.

Czechia

  • Express delivery: 554 Czech koruna. Standard delivery is not available to Czechia.

Hungary

  • International delivery with UPS: 6,652.66 Hungarian forint. Standard delivery is not available to Hungary.

Express delivery does not have a published delivery window. Our rates can change. The amount you pay is always shown at checkout before you place your order.

Where we ship

Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland and the United Kingdom.

For any other destination, please write to us at contact@bota-care.com.

Preparing and sending your order

We take up to 2 days to prepare your order. The delivery windows above start once your parcel has left us. An order placed at the weekend is sent on the next working day.

Delivery times are estimates. They can vary with your address and with how many orders we are handling.

A strike, a public holiday or a wrong delivery address can hold a parcel up, and a delay of that kind is outside our control. If a parcel comes back to us because the address was wrong, we will contact you to arrange sending it again.

We use independent carriers for every delivery. If something goes wrong with your parcel, please write to us and we will take it up with the carrier on your behalf.

Duties and taxes

We cover duties and import taxes on orders delivered to European Union countries and to the United Kingdom.

Switzerland is outside the European Union, so a Swiss order is not covered by the line above. Any import charges are set by the Swiss authorities and by the carrier handling your parcel.

If you change your mind

If your order is delivered in the European Union or the United Kingdom, you have 14 days from receiving it to change your mind and cancel, for any reason and without giving one. We then refund what you paid for the products, together with the standard delivery charge you paid to receive them. If you chose a faster or more expensive delivery method, we refund the cost of our standard delivery rather than the higher amount. The cost of sending the products back to us is yours.

The full conditions are set out in our refund policy.

Tracking

You will receive a tracking number once your order has been sent. You can use it to follow your parcel on the carrier's website.

If you have any question about this page, please write to us at contact@bota-care.com.